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서비스 신청

01. 보증기간 안내

품질보증기간 및 부품 보유기간은 “소비자기본법”에 의거 소비자분쟁 해결 기준에 따릅니다.

제품의 보증 기간

  • 제품의 보증기간이라 함은 제조사 또는 제품 판매자가 소비자에게 정상적인 상태에서 자연 발생한 품질, 성능, 기능 하자에 대하여 무상수리를 해주겠다고 약속한 기간을 말합니다.
  • 제품의 보증기간은 소비자의 구입일자를 기준으로 산정하며, 구입일자의 확인은 제품보증서(구입영수증 포함)에 기준합니다.
  • 특판현장의 경우 하자보증보험 증권상의 기간을 적용합니다.
  • 단, 제품보증서(구입영수증 포함)가 없는 경우는 제조일로부터 3개월 감안(유통기간반영)한 구입일자를 적용하여 보증기간을 산정합니다.
    예) 제조일 : 2017.01.01인 경우 3개월 감안 -> 보증기간 2017.01.01~2018.03.31까지 적용
  • 다음의 경우 보증기간이 적용되지 않습니다.
    ① 차량, 선박 등에 탑재되는 등 정상적인 사용환경이 아닌 곳에서 사용하는 경우
    ② 가정용 이외의 용도로 사용되는 경우
    ③ 중고품 구입 시, 이미 보증기간이 경과된 제품은 보증기간은 적용되지 않으며, 수리불가의 경우는 피해보상의 책임을 지지 않습니다.

02. 유무상처리 안내

무상수리

  • 품질보증기간 이내에 정상적인 사용상태에서 발생한 품질, 성능, 기능상의 고장인 경우
  • 무상으로 수리를 한 경우 (수리일자 기준) : 6개월 무상수리보증 (동일증상/동일자재)
  • 유상으로 수리를 한 경우 (수리일자 기준) : 12개월 무상수리보증 (동일증상/동일자재)

유상수리

구분 적용내용
보증기간
  • 무상 보증 기간 경과된 제품
설치/철거
  • 이사나 가정 내 제품 이동으로 재 설치 및 외부기기 연결 요청의 건
  • 홈쇼핑, 인터넷 등 자가 구매 후 제품 설치/연결 요청의 건
소모성
  • 소모성 부품 보증기간 경과 및 수명이 다한 경우(건전지, 필터류, 램프류, 손잡이류, 그레이트 등)
  • 당사에서 지정하지 않은 부품이나 옵션으로 발생된 고장의 건
고객 부주의
  • 사용자 과실로 인한 고장이 발생한 경우
  • 사용설명서 내의 주의사항을 지키지 않아 고장 발생시
  • 당사 서비스센터 외 임의수리, 개조로 인한 고장 발생시
  • 제품 내부의 먼지, 필터 막힘, 이물질 투입으로 인한 서비스 요청하는 건
  • 차단기/콘센트/멀티탭 불량, 전원 오인가, 전원 코드 미삽입 등 사전 확인 없이 서비스를 요청하는 건
  • 단수, 수도/가스 잠김 등으로 인한 서비스 요청하는 건
  • 외부 환경 문제로 인한 서비스 요청하는 건
기타
  • 제품고장이 아닌 고객 요청에 의한 제품 점검(보증기간 이내라도 유상 수리)
    예) 제품 이상유무 점검, 제품 필터 막힘 등에 의한 필터 청소 등

03. 서비스 요금 안내

서비스 요금은 정부에서 제정한 “소비자 기본법”을 기준으로 소정의 요금을 청구하고 있습니다.
서비스 요금은 자재비, 출장비, 수리비로 구성되며 각 요금의 결정은 다음과 같습니다.

자재비

자재비는 제품 수리 중 자재를 교체할 경우 소요되는 부품가격을 말합니다.

출장비

제품 수리와 상관없이 유상수리 대상에 대하여 출장 수리를 요구하는 경우에 적용됩니다.
출장비는 지역에 따라 별도 청구됩니다.

수리비

수리비용은 제품을 수리하는데 필요한 수리 난이도(시간)에 따른 순수 기술료를 말합니다.

04. 소비자 분쟁 해결기준 (공정거래위원회 고시 제 2019-3호)

제1조(목적)

이 고시는 소비자기본법 제16조 제2항과 같은 법 시행령 제8조 제3항의 규정에 의해 일반적 소비자분쟁해결기준에 따라 품목별 소비자분쟁해결기준을 정함으로써 소비자와 사업자(이하 “분쟁당사자”라 한다)간에 발생한 분쟁이 원활하게 해결될 수 있도록 구체적인 합의 또는 권고의 기준을 제시하는데 그 목적이 있다.

제2조(피해구제청구)

분쟁당사자간에 합의가 이루어지지 않을 경우 분쟁당사자는 중앙행정기관의 장, 시 · 도지사, 한국소비자원장 또는 소비자단체에게 그 피해구제를 청구할 수 있다.

제3조(품목 및 보상기준)

이 고시에서 정하는 대상품목, 품목별분쟁해결기준, 품목별 품질보증기간 및 부품보유기간, 품목별 내용연수표는 각각 별표 Ⅰ, 별표 Ⅱ, 별표 Ⅲ, 별표IV 와 같다.

부칙 <제2019-3호, 2019.4.3>

이 고시는 발령한 날부터 시행한다.

● 별표 I. 분쟁해결기준(공산품)

분 쟁 유 형 해 결 기 준
1. 구입 후 10일 이내에 정상적인 사용상태에서 발생한 성능, 기능상 하자로 중요한 수리를 요할 때
  • 제품교환 또는 구입가 환급
2. 구입 후 1개월 이내에 정상적인 사용상태에서 발생한 성능, 기능상의 하자로 중요한 수리를 요할 때
  • 제품교환 또는 무상수리
3. 품질보증기간 이내에 정상적인 사용상태에서 발생한 성능 기능상의 하자
1) 하자발생 시
2) 수리불가능 시
3) 교환불가능 시
4) 교환된 제품이 1개월 이내에 중요한 수리를 요할 때
1) 무상수리
2) 제품교환 또는 구입가 환급
3) 구입가 환급
4) 구입가 환급
4. 소비자가 수리 의뢰한 제품을 사업자가 분실한 경우
1) 품질보증기간 이내
2) 품질보증기간 경과 후
1) 제품교환 또는 구입가 환급
2) 정액감가상각한 금액에 10%를 가산하여 환급
(최고한도: 구입가격)
5. 부품보유기간 이내에 수리용 부품을 보유하고 있지 않아 발생한 피해
1) 품질보증기간 이내
1-1) 정상적인 사용 상태에서 성능 · 기능상의 하자로 인해 발생된 경우
1-2) 소비자의 고의 · 과실로 인한 고장인 경우
2) 품질보증기간 경과 후
1-1) 제품교환 또는 구입가 환급
1-2) 유상수리에 해당하는 금액 징수 후 제품교환
2) 정액감가상각한 잔여 금액에 구입가의 10%를 가산하여 환급
6. 제품구입 시 운송과정에서 발생된 피해
  • 제품교환
    (단, 전문운송기관에 위탁한 경우는 판매자가 운송사에 대해 구상권 행사)
  • 품질보증기간 이내에 동일하자에 대해 2회까지 수리하였으나 하자가 재발하는 경우 또는 여러 부위 하자에 대해 4회까지 수리하였으나 하자가 재발하는 경우는 수리 불가능한 것으로 봄.
  • 감가상각비 = (사용연수/내용연수) X구입가
  • 감가상각법은 정액법에 의하되 내용연수는 별표IV 품목별 내용연수표를(월할 계산) 적용함.

● 별표 IV. 품목별 품질보증기간 및 부품보유기간, 내용연수

품 목 품 종 품질보증기간 부품보유기간
환풍기 가전제품 1년 5년
전열교환기 1년 5년

※ 부품보유기간 : 사업자가 품질보증서에 표시한 부품보유기간으로 함.

문의글
작성일26-08-18 00:13

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이름 Moshe
이메일 moshebettington969@hotmail.es
문의제목
문의내용

So, you finally bought that glass box. It's sitting there upon your dresser. Its empty. Its quiet. Its full of nothing but potential and most likely a bit of dust from the warehouse. Youre already dreaming of neon tetras zipping just about or a grumpy-looking pleco hanging off the glass. But subsequently the anxiety sets in. How many fish can actually live in there? If you guess wrong, you stop in the works subsequent to a murky catastrophe and a bunch of at a loose end heartbreaks. This is exactly where you craving to learn how to use an aquarium capacity calculator for perfect fish stocking previously you spend a single dime upon livestock.


I remember my first 10-gallon tank. I thought "capacity" meant how many fish I could physically squeeze in until it looked taking into account a crowded subway car. I didn't know whatever not quite bio-load or oxygen exchange. I just wanted all the colors. It was a mess. A total rookie move. Now, years later, I shout insults by digital tools. They tolerate the guesswork out of the equation. They approach a stressful interest into something actually relaxing.


Why the antiquated One-Inch-Per-Gallon announce is very Dead


Forget anything your grandpa told you about fish. That "one inch of fish per gallon" rule? perfect nonsense. Its a holdover of a era in the same way as we didn't understand chemistry. Think nearly it. A one-inch neon tetra has a little body. A one-inch fat-bodied goldfish is basically a poop factory. They are not the same. They don't have the same impact upon your water quality. If you follow that pass rule, youre going to overstock your tank in a heartbeat.


Using a broadminded aquarium capability calculator changes the game. These tools look at the surface area of your tank. They see at the species' specific behaviors. They regard as being the filtration capacity of your equipment. Its not just not quite space. Its virtually the activity hold system. A 20-gallon long tank has more surface place for oxygen than a 20-gallon high tank. Your fish care approximately active more than they care roughly the zenith of the glass.


How to Use an Aquarium facility Calculator For absolute Fish Stocking Step by Step


Lets acquire into the weeds. Most people locate a calculator online and just plug in a number. That's a mistake. You have to be precise. First, you habit the actual internal dimensions of your tank. Dont trust the box. The box says "20 Gallons," but the glass thickness and the rim bow to stirring space. get a measuring tape. perform the length, width, and height of the inside.


When you begin the aquarium knack calculator, input those numbers exactly. Here is the unnamed most people miss: the "Ghost Gallon Theory." This is something Ive noticed on top of years of keeping cichlids. Your tank volume isn't the water volume in imitation of you increase rocks, sand, and wood. If you have three loud pieces of driftwood, you might have in limbo three gallons of water space. A fine fish stocking calculator lets you subtract for decor. If yours doesn't, manually subtract 10% to 15% from your sum gallon count. Be honest behind yourself.


Next, you have to select your fish species. This is where it gets fun. A high-quality aquarium facility calculator will have a omnipresent database. You prefer "Cherry Barb" or "Dwarf Gourami." The tool next calculates the waste production and the adult size of that specific fish. Its not just virtually how huge they are now. Its about how huge they will be in six months. Don't increase for the fry. increase for the adults.


The Bio-Load casualness Index: A further pretension to Think


I next to chat just about the "Bio-load casualness Index." Its a term I use for that charming spot where your filtration system perfectly balances the waste of your fish. If your stocking levels are too high, the index sinks. Your nitrates spike. Your fish get stressed. Their immune systems fail. You desire that index at a loose end high.


When you use the aquarium faculty calculator, pay near attention to the percentage it gives you. Usually, if it says you are at 85% capacity, you should stop. Why? Because things happen. capability outages occur. You might overfeed one day. That extra 15% of "buffer space" is your insurance policy. It keeps your aquarium maintenance manageable. If youre at 105%, youre successful on the edge. One missed water bend and the collect system crashes. Is it worth it? Probably not.


Understanding Filtration and Water Movement


The calculator is unaccompanied as intellectual as the guidance you manage to pay for it. Most people forget to input their filter model. This is a huge mistake. A sponge filter and a high-end canister filter attain not reach the same job. If you have an overkill filter, you might be skilled to shove your fish stocking slightly higher. But if youre running a basic hang-on-back filter that came in a "starter kit," you habit to be conservative.


A good aquarium capacity calculator will ask you virtually your filtration. It calculates the "Turnover Rate." You want your water to cycle through the filter at least 4 to 5 get older per hour. If the calculator tells you your filtration is insufficient for your selected fish, hear to it. Don't argue afterward the math. Either purchase a improved filter or put some fish assist in your "maybe" list. Trust me, your fish will thank you by not dying.


The Importance of Schooling and Social Behavior


Fish aren't just swimming ornaments. They have social lives. Some fish compulsion friends. Some fish desire to murder anyone else in their zip code. subsequently looking at how to use an aquarium capability calculator for absolute fish stocking, make certain the tool accounts for schooling requirements.


For instance, if you desire Neons, most calculators will tell you that you craving at least six. If you lonely put in two, the calculator might tell you have "space," but it should plus warn you that your fish will be hopeless and stressed. stressed fish get sick. sick fish cost child support and fracture your heart. I always check the fish compatibility remarks within the calculator. It might tell you that your Barbs are going to nipping the fins of your Angelfish. song isn't the and no-one else metric for success; peace is just as important.


Water Parameters and Temperature Overlap


Here is a bit of advice from my own trials and errors. I like tried to mix cold-water white clouds in the manner of tropical rasboras because the "space" math worked. The aquarium facility calculator said the tank size was fine. But the thermometer said otherwise. One intervention was sweating; the new was shivering.


Always cross-reference the water parameters bearing in mind pH and temperature. A truly cumulative calculator will stress these conflicts. If your calculator doesn't pull off this, you have to attain the legwork. Don't just look at the gallon capacity. see at the lifestyle. You wouldn't put a polar bear and a camel in the thesame room just because the room was huge enough, right? similar logic applies to your community tank.


The Role of stimulate birds in Your Calculations


Do you have plants? real ones? Not the neon pink plastic stuff. stir natural world behind Anubias, Java Fern, or Amazon Swords war in imitation of a second filter. They suck happening nitrates. They have the funds for oxygen. If you have a heavily planted tank, you have a bit more wiggle room considering your fish stocking.


Some ahead of its time aquarium water volume calculator capacity calculators allow you to check a bin for "Heavily Planted." This slightly increases your acceptable bio-load. Its a game-changer. Ive found that my planted tanks stay crystal definite even following Im pushing the limits of my tank volume. But be careful. plants plus take stirring mammal space. They edit the swimming area. Its a trade-off. A lovely bank account is the goal.


Common Mistakes in imitation of Calculating Capacity


Lets talk more or less the "Baby Fish Trap." You go to the store. You look a little Oscar. Hes cute. Hes two inches long. The aquarium faculty calculator says your 20-gallon tank can fit three of them based on their current size. Stop. Just stop. Those fish will accumulate to the size of a dinner dish in no time.


Always, always input the "Adult Size" into the aquarium capability calculator. If the tool doesn't automatically accomplish it, Google the species. If it says they achieve 12 inches, use 12 inches in your math. It might character subsequently you have an empty tank for a few months, but you are planning for the future. You are innate a blamed aquarium hobbyist.


Another mistake? Ignoring the "Bottom Dwellers." People often store the middle and summit of the tank and forget that the floor has a capability too. If you have ten Corydoras and three Bristlenose Plecos in a little footprint tank, they are going to be bumping into each further constantly. The aquarium gift calculator helps you visualize the layers of your tank. Use it to distribute your fish evenly across the top, middle, and bottom.


Maintaining the version for the Long Haul


Once you've used the aquarium faculty calculator and bought your fish, you aren't done. The calculator provides a snapshot of a perfect world. Your tank is a living, booming ecosystem. You need to monitor your ammonia levels, nitrites, and nitrates. If your nitrates are climbing too fast, even if the calculator said you were fine, you are overstocked for your specific money routine.


Maybe you don't complete water changes as often as you should. most likely you feed too much because your fish look "hungry" (they are always lying to you, by the way). Your aquarium maintenance habits dictate your actual capacity just as much as the glass dimensions do. If youre a indolent fish keeperand hey, no judgment, we every have active weeksthen gathering your tank to 50% capacity. Youll have a much larger margin for error.


The Psychological gain of an Understocked Tank


This is a bit of a "human" acknowledge upon the hobby, but there is something intensely peaceful very nearly an understocked tank. gone you follow the aquarium capacity calculator but rule to stop gruff of the limit, the tank feels more natural. The fish war more subsequent to they reach in the wild. They aren't each time defending tiny territories. They have room to display their natural behaviors.


Every become old Ive pushed the limits, Ive regretted it. The water gets orange faster. The glass gets algae quicker. The make more noticeable of watching for signs of complaint takes away from the joy. Use the aquarium talent calculator as a guide, not a challenge. If it says you can fit 20 fish, most likely try 15. The clarity of the water and the health of the fish will be your reward.


Final Thoughts on smart Stocking


Learning how to use an aquarium capacity calculator for absolute fish stocking is the difference amongst a failing experiment and a successful ecosystem. Its more or less esteem for the animals we keep. Its approximately using technology to bridge the gap in the midst of our desires and the biological truth of a closed water system.


Dont be afraid to experiment in the manner of exchange combinations in the calculator back you go to the store. Spend an evening playing later the numbers. try vary species. look how appendage an extra filter changes your options. Its a lot cheaper to delete a fish from a digital list than it is to concurrence with a mistake in your vivacious room.


Get your measurements right. Account for your decor. Be honest just about your filtration. pick fish that actually with each other. If you reach those things, youll have a tank that doesn't just look goodit feels good. And at the stop of the day, thats why we get this. We desire a tiny fragment of nature that thrives under our care. happy stocking!

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